Cautions Associated with Internet Pharmacies
Online shopping for convenience and great prices has quickly become the new normal. Pet owners can conveniently find everything their pets need without ever leaving home. Plus, bargain hunters love instant online cost comparisons. Although technology may help us be savvy shoppers, it’s important to be cautious about what you purchase online, especially when it comes to your pet’s medications. Here are some factors to consider when you are shopping online.
Pharmacy Integrity
There are a lot of online pharmacies, so do some research before choosing one. Broaden your search to include the National Association of Boards of Pharmacy (NABP), which governs approval of internet pharmacies in the United States. Online pharmacies can apply for NABP accreditation and will be listed on the Verified Internet Pharmacy Practice Sites (VIPPS). Visit the NABP website for a complete list of approved pharmacies.
"There are a lot of online pharmacies, so do some research before choosing one."
You can also look for validation by the Legit Script service. This organization imposes 11 standards on pharmacies, including pharmacy licensure, Drug Enforcement Administration (DEA) registration, prior discipline, location, validity of prescription, legal compliance, privacy, patient services, website transparency, domain name registration, and affiliated websites.
Alternatively, ask your veterinarian for advice. Your veterinarian has experience with many online medicine sources and can steer you in the right direction.
Handling Prescriptions
Ordering medications online does not eliminate the need for a prescription. Reliable online pharmacies should insist on veterinary permission before selling you prescription medication. Be skeptical of any pharmacy that does not require a prescription from your veterinarian prior to selling you a prescription drug.
Bypassing your veterinarian is not in the best interest of your pet. Prescriptions may seem like an inconvenience when ordering medicine online, but they are necessary to ensure your pet’s safety. Moreover, pharmacies that sell drugs without the required prescription are violating Food and Drug Administration (FDA) rules.
To make online ordering easier, keep your pet’s prescriptions current. Prescriptions must be updated according to the Veterinary Practice Act, which may mean regular visits to the veterinarian for physical exams and lab tests. This precaution will help determine which medications and what dosages are most appropriate for your pet, based on your pet’s current physical status. Changes in physical condition or organ function may change your pet’s prescriptions.
You should also be cautious when ordering medications that do not require prescriptions. Just because a drug is offered over the counter (OTC) does not mean it is safe for your pet. Keep your veterinarian informed of all medications your pet takes, prescription and OTC, to avoid giving them a dangerous combination of drugs.
Drug Integrity
The source, storage, and shipping of your pet’s medications impact effectiveness. Counterfeit drugs, expired drugs, and drugs stored improperly can put your pet at risk. Make sure your online pharmacy only carries FDA-approved brand name and generic medications. Drugs obtained from sources out the United States are not subject to the strict manufacturing guidelines regulated by the FDA and may be tainted or have reduced potency.
All drugs should be stored and shipped at the right temperature to maintain the integrity of the medication. Many medications are temperature-sensitive and will not perform properly if exposed to extreme heat or cold. Drugs should be kept at the proper temperature from the time they leave the storage facility to the time they reach your doorstep. Schedule deliveries carefully to avoid leaving packages outdoors, where extremes in temperature are likely.
Pricing
Not all internet medications are less expensive. Compare prices of online pharmacies with your veterinary hospital or local brick-and-mortar drugstore. Like other retail outlets, some internet pharmacies advertise loss leaders (a product sold at a loss) to attract business while the rest of their inventory is priced higher. Scrutinize the price of each product you order.
Consider manufacturer rebates available through your veterinarian when comparing prices. These rebates may reduce the cost of a drug considerably. Since drug companies usually do not offer rebates to online pharmacies, the cost of a particular drug may be lower at your veterinary clinic once the discount is applied.
Also, your veterinarian may charge a prescription fee to review your pet’s medical record, write, and send the prescription. This fee is built into the price of medications purchased directly from the veterinary clinic, but when added to the medication cost at the online pharmacy, the total price may not be much different.
Timing
Timing is essential. How quickly can you get your pet’s medicine? Many online pharmacies offer overnight delivery, which is good unless your pet needs a prescription immediately. If waiting overnight or longer affects your pet’s health, fill the prescription locally.
On-site Supervision
Do you wonder who fills your pet’s on-line prescription? It is preferable to find an internet pharmacy that has a licensed pharmacist on-site to supervise the distribution of medications. It is also good to have a pharmacist available to answer any questions you may have about your pet’s medications. Professional supervision can make you confident that your pet’s medicine has not been re-packaged and is not expired.
Manufacturer Guarantees
Many pet medications (like parasite control products) come with a guarantee of efficacy from the pharmaceutical company when purchased from a veterinarian. Manufacturers must verify appropriate shipping, storage, and administration of the medication to honor their guarantee, so they often exclude drugs obtained from online pharmacies.
The Three Cs of Online Pharmacies
Internet pharmacies may be a good choice for you and your pet if they are convenient, offer competitive prices, and you are cautious about which pharmacy you choose. Think about these “three Cs” while shopping for your pet’s medicine online.
While you are shopping online, check out your veterinary clinic’s website. Many veterinary hospitals have online pharmacies of their own which are convenient and competitively priced. You may find what you are looking for close to home and from an already-trusted source. Plus, you have the comfort of knowing that your pet’s doctor can answer your questions and handle any drug-related issues.
Be a savvy shopper. Keeping your pet safe and healthy is the top priority. Your cat or dog may not appreciate the convenience or comparative pricing of purchasing medications online, but they will appreciate how caution and concern as you purchase the needed medications. If a price sounds too good to be true, it probably is.
© Copyright 2025 LifeLearn Inc. Used and/or modified with permission under license. This content written by LifeLearn Animal Health (LifeLearn Inc.) is licensed to this practice for the personal use of our clients. Any copying, printing or further distribution is prohibited without the express written consent of LifeLearn. This content does not contain all available information for any referenced medications and has not been reviewed by the FDA Center for Veterinary Medicine, or Health Canada Veterinary Drugs Doctorate. This content may help answer commonly asked questions, but is not a substitute for medical advice, or a proper consultation and/or clinical examination of your pet by a veterinarian. Please contact your veterinarian if you have any questions or concerns about your pet’s health.